The importance of an online sales activity for any business is well established. E-commerce has been growing continuously for several years. Individuals, like professionals, are increasingly using online shopping to order the products they want.
The managers of online shops must therefore put in place the appropriate processes to meet their customers, that is to have tools to process orders efficiently, manage their stock and supplies, organize shipments, and answer customer questions. Everyone knows that these processes are important for customer satisfaction. And customer satisfaction is one of the keys to the success of an e-commerce project
The Dolibarr Erp E-commerce Management meets the needs of e-merchants by combining the power of online sales tools (online store, marketplace) with a comprehensive business management tool, the Dolibarr ERP/CRM.
In particular, it provides:
- Integration with Prestashop, Opencart, Magento, Woocommerce sites;
- Centralised invoicing;
- Synchronisation of stocks with e-commerce sites;
- Order processing: packing, labelling, picking, stock locations
- Tracking of shipments to customer delivery.
- Calculation of replenishments
- Commercial monitoring of customers (mailings, phonings)
- Processing of customer requests
- Management of product returns
- Mass treatments